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Collin Eckfeld provided excellent service in fixing the heat on my heat pump. He was able to diagnose the issue very quickly. I will definitely use Total Air in the future. Thank you Collin for a great job.
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Response from Total Air, Inc.:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
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Collin provides excellent customer service, knowledgeable very polite I would highly recommend him.THANK YOU.
Response from Total Air, Inc.:
We're so happy to hear that you had a great experience with us. Thanks for the positive review!
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Arrived right on time and didn't rush through their service. Answered my questions
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Wade is a great technician and serviced our AC unit in a professional and friendly manner. It’s always a pleasure to know the tech I will see at my door is Wade!
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Tom sent me an email and text message letting me know he was on his way, on time, got everything done quickly and was super professional. Thank you Total Air!
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Josh is really good at what he does. He takes great pride in his work...
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John did a great job. Explained what should be done and why. Very happy with the service.
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It is nice to be able to trust the work performed on your AC. By technician wade.
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Response from Total Air, Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Jon was awesome in explaining the filter system and answering any questions I had.
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After we clean the drain and install the iflo, we have to go back to make sure the primary pain doesn't have a leak The unit has a leak underneath, this could be due to a clogged drain. The primary pain is not visible anywhere.
The drain was cleaned with drain solve, all the water was removed from the drain pan, and an iflo was installed WE SHOULD COME BACK IN A FEW DAYS TO MAKE SURE THAT PRIMARY PAIN IS NOT BROKEN. I've been looking at it from all sides and it looks good.
Customer said it gets hot during afternoon hours and temp goes up to 76F . Checked pressures and they were good . Temp split between air handler was 21 F which is good. Ductwork is in bad shape and need to be replaced . Customer wants a quote for a new ductwork
Customer complained that unit is not keeping up temp. Checked and the unit was a little low on Freon. Checked for leak in mini split head and condenser but couldn’t catch any leak. Added 1 lb and cleaned condenser coil because it was dirty . Unit is operating as designed now.
New Drain Line and installed iFlo
Arrived onsite and spoke to homeowner and she mentioned the system came on once. I turned thermostat on and found that the indoor unit was running and outdoor unit was running as well but without the compressor. I checked the capacitor and it was working okay. Checked thermal on compressor and it was not in thermal lockout. Plugged disconnect back in and caught the unit pulling 269 amps and system is LRA 77 amps. Recommended a maintenance contract and recommended either replacing the unit or replacing the compressor. Compressor is under warranty till next year 5/17/26.
There's nothing wrong with this system. The system is 10 years old, and the client wants an estimate for a new system. He can be here tomorrow at 1:00 to meet with an advisor
Completed full maintenance on split system unit Checked all wiring and components Checked refrigerant levels and temperature, refrigerant levels were reading low. Customer has had a problem with this in the past. He was very upset so I had Chris speak with him. We told him we will need to get a leak search. Chris told him we can do a complementary leak search since he’s had so many issues in the past Please schedule me and Chris out here ASAP for a complimentary leak search CALL CUSTOMER WEDNESDAY MORNING. I added 3 Lbs of refrigerant to get them through until we can get back out there and find the leak Tested capacitor Tested fan and compressor amps Flushed and vacuumed condensate line Tested float switch Tested blower fan amps System is up and operating at this time
Cleaned Evan coil in place and checked the pressure and temperature differential. Pressure are at the level they supposed to be. Recommend to customer to add electronic air cleaner or I’ve light system to prevent this from the future
Phone maintenance on split system. System is a 22-year-old unit or 22 highly recommend replacing this unit as soon as possible.
The drainage was clogged and buried under the ground Flushed with drain solve And it was totally clean Completed full maintenance on split system Checked capacitor and contactor Checked refrigerant levels and temperature Tested float switch Took air temperature on supply and return System running and operating at this time
System needs new blower motor.
Customer complaining that condenser coil was freezing up. Performed a full system check found bottom of the evaporator coil dirty and there was no filter installed upon arrival. Hermetic side on capacitor was reading low. Installed new capacitor and scheduled an evaporator coil cleaning.
Upon arrival found unit operating checked all major components to specifications checked all wiring for breakage and or corrosion changed out the filter and flushed out the drain line installed a surge protector and cleaned and flushed out evaporator drain and drain line unit is operating correctly at this time
Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. Found blower motor set to “always on” at thermostat. This drives the humidity through the roof. Turned blower to auto so everything will turn on and off at once. Turned on the “cool to dry” mode upon customer approval. This mode uses additional cooling to reduce high indoor humidity. Also turned off “airwave” mode upon customer approval. This mode turns off the outside unit and continues running the blower motor inside by itself which we don’t want so we went ahead and turned that off. - Collin